Shipping & Returns
Shipping Policy
We are committed to delivering your order quickly and securely.
Processing Time
All orders are processed within 1–3 business days after payment confirmation. Orders placed on weekends or holidays will be processed on the next business day.
Shipping Time
Estimated delivery times vary depending on your location:
-
United States: 3–10 business days
-
International Orders: 7–21 business days
Please note that delivery times are estimates and may vary due to carrier delays, weather conditions, customs processing, or other unforeseen circumstances.
Order Tracking
Once your order has been shipped, you will receive a confirmation email containing your tracking number and tracking information.
Shipping Costs
Shipping costs are calculated at checkout based on your location and selected shipping method. Any applicable taxes, duties, or customs fees for international orders are the responsibility of the customer.
Incorrect Shipping Information
Customers are responsible for providing accurate shipping information. We are not responsible for delays or lost packages resulting from incorrect or incomplete addresses.
Returns Policy
Your satisfaction is important to us. If you are not completely satisfied with your purchase, we are here to help.
Return Eligibility
Items may be returned within 30 days of delivery if they meet the following conditions:
-
Item is unused and in its original condition.
-
Item is returned in its original packaging.
-
Proof of purchase is provided.
Non-Returnable Items
The following items cannot be returned:
-
Gift cards
-
Personalized or custom-made products
-
Clearance or final sale items
-
Products damaged through misuse or normal wear and tear
Return Process
To initiate a return, please contact our customer support team at:
Please include your order number and the reason for the return. Once your request is approved, we will provide instructions for returning the item.
Refunds
After we receive and inspect the returned item, we will notify you of the status of your refund. Approved refunds will be issued to the original payment method within 5–10 business days.
Return Shipping Costs
Customers are responsible for return shipping costs unless the return is due to a defective, damaged, or incorrect item received.
Damaged or Incorrect Items
If you receive a damaged, defective, or incorrect item, please contact us within 7 days of delivery. We will work to resolve the issue as quickly as possible.
Contact Us
If you have any questions regarding shipping, returns, or refunds, please contact us at:
Email: support@vantivas.com
We are committed to providing excellent customer service and ensuring a positive shopping experience for every customer.